Please contact email@example.com for assistance with processing repair requests.
After submitting a Service Request you will receive a Return Authorization number. Please include a copy of this along with your items for repair and send to:
Attn: broncolor Repairs
1080A Garden State Road
Union, NJ 07083
To ensure that items for repair do not become further damaged in shipment we recommend the following:
- Removal of all glass products (protecting dome, flash tube, modeling bulb) and packed separately
- Do not include batteries unless it pertains to the repair
- Double box items with adequate padding or void fill for the product and outer box
Drop-Off / Pickup
Items may also be dropped off or picked up at our address above in Union, NJ, Monday through Friday, 9AM-4PM local time excluding holidays and weather closures. You may call ahead, at 908.754.5800 to confirm availability.
Due to item queue, we are unable to estimate repairs while you wait, a cost estimate will be sent to the email submitted in your original service request.
Repairs may not be dropped off at the New York Experience Studio.
General Warranty Information
All Broncolor equipment – with the exception of flash tubes, modeling lamps, protective glass, rechargeable batteries, textiles and parts subject to wear – carry a 2 year warranty.